Frequently Asked Questions

Everything you need to know about bringing Chamonix House quality into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for specialized freight delivery to ensure your items arrive in perfect condition.

Do you offer international shipping?

Currently, Chamonix House ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress.

Are your wood products sustainably sourced?

Yes, sustainability is a core value at Chamonix House. We partner with artisans who use FSC-certified timber and eco-friendly finishes to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.