Returns & Exchanges

At Chamonix House, we want you to love your home decor, which is why we offer a 30-day window for returns or exchanges on all eligible items. All returned products must be in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the pre-paid shipping label provided via email and securely repackage your items.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for scanning.

4

Receive Your Refund

After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing